? ?? ???? ?? ????? (???? ???) ?? ??? ?? ???? ???????? ???? ???? ?????? ?????? ???? ?? ??????? ???? ??? ????? ?????? ???? ???? ???? ?? ????? ???? ???? ???? ???? ??? ????? ???? ?? ????? ??? ?? ???? ????2. Assessing Phone Etiquette: Phone calls are a standard method of affected person interaction. Carry out assessments of team users’ telephone etiqu